The service/quality solution : using service management to gain competitive advantage

The service/quality solution : using service management to gain competitive advantage

Detaylı Bibliyografya
Yazar: Collier, David A.
Materyal Türü: Kitap
Dil:English
Baskı/Yayın Bilgisi: Milwaukee, Wisc. ASQC c1994
Konular:
Customer service > United States.
Management.
Service industries > United States > Quality control.