The service/quality solution : using service management to gain competitive advantage

The service/quality solution : using service management to gain competitive advantage

Manylion Llyfryddiaeth
Prif Awdur: Collier, David A.
Fformat: Llyfr
Iaith:English
Cyhoeddwyd: Milwaukee, Wisc. ASQC c1994
Pynciau:
Customer service > United States.
Management.
Service industries > United States > Quality control.