The service/quality solution : using service management to gain competitive advantage

The service/quality solution : using service management to gain competitive advantage

Detalhes bibliográficos
Autor principal: Collier, David A.
Formato: Livro
Idioma:English
Publicado em: Milwaukee, Wisc. ASQC c1994
Assuntos:
Customer service > United States.
Management.
Service industries > United States > Quality control.