The service/quality solution : using service management to gain competitive advantage

The service/quality solution : using service management to gain competitive advantage

Detalles Bibliográficos
Autor principal: Collier, David A.
Formato: Libro
Lenguaje:English
Publicado: Milwaukee, Wisc. ASQC c1994
Materias:
Customer service > United States.
Management.
Service industries > United States > Quality control.