The service/quality solution : using service management to gain competitive advantage

Bibliographic Details
Main Author: Collier, David A.
Resource Type: Book
Published: Milwaukee, Wisc. ASQC c1994

UP Cesar E.A. Virata School of Business (UP Diliman)

Accession # Call # Volume/Part# Copy # Collection Circulation Type Circulation Status
B-30574 HF5415.5 C62 Reference Book On-Shelf