The service/quality solution : using service management to gain competitive advantage

The service/quality solution : using service management to gain competitive advantage

Bibliografiska uppgifter
Huvudupphovsman: Collier, David A.
Materialtyp: Bok
Språk:English
Publicerad: Milwaukee, Wisc. ASQC c1994
Ämnen:
Customer service > United States.
Management.
Service industries > United States > Quality control.