The service/quality solution : using service management to gain competitive advantage

The service/quality solution : using service management to gain competitive advantage

Bibliografische gegevens
Hoofdauteur: Collier, David A.
Formaat: Boek
Taal:English
Gepubliceerd in: Milwaukee, Wisc. ASQC c1994
Onderwerpen:
Customer service > United States.
Management.
Service industries > United States > Quality control.