The service/quality solution : using service management to gain competitive advantage

The service/quality solution : using service management to gain competitive advantage

التفاصيل البيبلوغرافية
المؤلف الرئيسي: Collier, David A.
التنسيق: كتاب
اللغة:English
منشور في: Milwaukee, Wisc. ASQC c1994
الموضوعات:
Customer service > United States.
Management.
Service industries > United States > Quality control.