The service/quality solution : using service management to gain competitive advantage

The service/quality solution : using service management to gain competitive advantage

ग्रंथसूची विवरण
मुख्य लेखक: Collier, David A.
स्वरूप: पुस्तक
भाषा:English
प्रकाशित: Milwaukee, Wisc. ASQC c1994
विषय:
Customer service > United States.
Management.
Service industries > United States > Quality control.