The service/quality solution : using service management to gain competitive advantage

The service/quality solution : using service management to gain competitive advantage

Dettagli Bibliografici
Autore principale: Collier, David A.
Natura: Libro
Lingua:English
Pubblicazione: Milwaukee, Wisc. ASQC c1994
Soggetti:
Customer service > United States.
Management.
Service industries > United States > Quality control.