Citazione Stile APA (7a Edizione)

Collier, D. A. (1994). The service/quality solution: Using service management to gain competitive advantage. ASQC.

Citazione stile Chigago Style (17a edizione)

Collier, David A. The Service/quality Solution: Using Service Management to Gain Competitive Advantage. Milwaukee, Wisc: ASQC, 1994.

Citatione MLA (9a ed.)

Collier, David A. The Service/quality Solution: Using Service Management to Gain Competitive Advantage. ASQC, 1994.