APA (7th ed.) Citation

Collier, D. A. (1994). The service/quality solution: Using service management to gain competitive advantage. ASQC.

Chicago Style (17th ed.) Citation

Collier, David A. The Service/quality Solution: Using Service Management to Gain Competitive Advantage. Milwaukee, Wisc: ASQC, 1994.

MLA (9th ed.) Citation

Collier, David A. The Service/quality Solution: Using Service Management to Gain Competitive Advantage. ASQC, 1994.