APA (7 ম সংস্করণ) উদ্ধৃতি

Collier, D. A. (1994). The service/quality solution: Using service management to gain competitive advantage. ASQC.

শিকাগো স্টাইল (17 তম সংস্করণ) উদ্ধৃতি

Collier, David A. The Service/quality Solution: Using Service Management to Gain Competitive Advantage. Milwaukee, Wisc: ASQC, 1994.

M.L.A (9 ম সংস্করণ) উদ্ধৃতি

Collier, David A. The Service/quality Solution: Using Service Management to Gain Competitive Advantage. ASQC, 1994.