Deming's 14 points applied to services

Deming's 14 points applied to services

Detalhes bibliográficos
Autor principal: Rosander, Arlyn C.
Formato: Livro
Idioma:English
Publicado em: New York Dekker c1991.
coleção:Quality and reliability 25
Assuntos:
Deming, W. Edwards (William Edwards).
Service industries > Quality control.