Deming's 14 points applied to services

Xehetasun bibliografikoak
Egile nagusia:	Rosander, Arlyn C.
Formatua:	Liburua
Hizkuntza:	English
Argitaratua:	New York Dekker c1991.
Saila:	Quality and reliability 25
Gaiak:	Deming, W. Edwards (William Edwards). Service industries > Quality control.