Deming's 14 points applied to services

Bibliographische Detailangaben
1. Verfasser:	Rosander, Arlyn C.
Format:	Buch
Sprache:	English
Veröffentlicht:	New York Dekker c1991.
Schriftenreihe:	Quality and reliability 25
Schlagworte:	Deming, W. Edwards (William Edwards). Service industries > Quality control.