An application of quality function deployment to improve service quality in a cellular mobile telephone company
The thesis sought to design the service quality rendered by a cellular mobile telephone company using Quality Function Deployment, a structured methodology, in order to measure and improve service quality. A customer Satisfaction/Quality of Service Enhancement Survey was conducted among subscribers...
| Päätekijä: | |
|---|---|
| Aineistotyyppi: | Opinnäyte |
| Kieli: | English |
| Aiheet: |