An application of quality function deployment to improve service quality in a cellular mobile telephone company
The thesis sought to design the service quality rendered by a cellular mobile telephone company using Quality Function Deployment, a structured methodology, in order to measure and improve service quality. A customer Satisfaction/Quality of Service Enhancement Survey was conducted among subscribers...
| 第一著者: | |
|---|---|
| フォーマット: | 学位論文 |
| 言語: | English |
| 主題: |