An application of quality function deployment to improve service quality in a cellular mobile telephone company
The thesis sought to design the service quality rendered by a cellular mobile telephone company using Quality Function Deployment, a structured methodology, in order to measure and improve service quality. A customer Satisfaction/Quality of Service Enhancement Survey was conducted among subscribers...
| প্রধান লেখক: | |
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| বিন্যাস: | গবেষণাপত্র |
| ভাষা: | English |
| বিষয়গুলি: |