Design and management of service processes keeping customers for life
| Main Author: | |
|---|---|
| Resource Type: | Book |
| Language: | English |
| Published: |
Reading, Mass.
Addison-Wesley
1996.
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| Series: | Engineering process improvement series
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| Subjects: |
College of Architecture (UP Diliman)
| Accession # | Call # | Volume/Part# | Copy # | Collection | Circulation Type | Circulation Status |
|---|---|---|---|---|---|---|
| AR-4147 | HF 5415.5 R35 | Regular Circulation | On-Shelf |