Chang, R. Y., & Kelly, P. K. (1994). Satisfying internal customers first: A practical guide to improving internal and external customer satisfaction. Richard Chang Associates.
Citazione stile Chigago Style (17a edizione)Chang, Richard Y., e P. Keith Kelly. Satisfying Internal Customers First: A Practical Guide to Improving Internal and External Customer Satisfaction. Irvine, Calif: Richard Chang Associates, 1994.
Citatione MLA (9a ed.)Chang, Richard Y., e P. Keith Kelly. Satisfying Internal Customers First: A Practical Guide to Improving Internal and External Customer Satisfaction. Richard Chang Associates, 1994.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.