APA (7th ed.) Citation

Shames, G. W. (1989). World-class service. Intercultural Press.

Chicago Style (17th ed.) Citation

Shames, Germaine W. World-class Service. Yarmouth, Maine: Intercultural Press, 1989.

MLA (9th ed.) Citation

Shames, Germaine W. World-class Service. Intercultural Press, 1989.

Warning: These citations may not always be 100% accurate.