SERVQUAL model assessing the influence of service quality on customer satisfaction among prepaid SIM users in Baguio City

SERVQUAL model assessing the influence of service quality on customer satisfaction among prepaid SIM users in Baguio City

Dettagli Bibliografici
Autori principali: Leodones, Arianne Mae M. (Autore), Toldanes, Karla Mae O. (Autore)
Natura: Tesi
Lingua:English
Soggetti:
Smart cards > Philippines > Baguio City.
SERVQUAL (Service quality framework)
Consumer satisfaction > Philippines > Baguio City.