SERVQUAL model assessing the influence of service quality on customer satisfaction among prepaid SIM users in Baguio City

SERVQUAL model assessing the influence of service quality on customer satisfaction among prepaid SIM users in Baguio City

Opis bibliograficzny
Główni autorzy: Leodones, Arianne Mae M. (Autor), Toldanes, Karla Mae O. (Autor)
Format: Praca dyplomowa
Język:English
Hasła przedmiotowe:
Smart cards > Philippines > Baguio City.
SERVQUAL (Service quality framework)
Consumer satisfaction > Philippines > Baguio City.