Improving local governance and pro-poor service delivery citizen report card learning tool kit.

Improving local governance and pro-poor service delivery citizen report card learning tool kit.

A tool used to provide feedback on government service quality to improve the delivery of public services.

Bibliographic Details
Corporate Authors: Asian Development Bank, Asian Development Bank. Institute
Format: Electronic Resource
Language:English
Published: Manila, Philippines, Tokyo, Japan Asian Development Bank Asian Development Bank Institute c2005.
Subjects:
Public administration > Citizen participation.
Civil service > Administration.
Local government > Citizen participation.
Total quality management.