Winning the service game

Winning the service game

Manylion Llyfryddiaeth
Prif Awdur: Schneider, Benjamin 1938-
Awduron Eraill: Bowen, David Earl
Fformat: Llyfr
Iaith:English
Cyhoeddwyd: Boston, Mass. Harvard Business School Press c1995.
Pynciau:
Customer services > Management.
Employees > Training of.
Incentives in industry.