Winning the service game

Detaylı Bibliyografya
Yazar:	Schneider, Benjamin 1938-
Diğer Yazarlar:	Bowen, David Earl
Materyal Türü:	Kitap
Dil:	English
Baskı/Yayın Bilgisi:	Boston, Mass. Harvard Business School Press c1995.
Konular:	Customer services > Management. Employees > Training of. Incentives in industry.