Winning the service game

Detalhes bibliográficos
Autor principal:	Schneider, Benjamin 1938-
Outros Autores:	Bowen, David Earl
Formato:	Livro
Idioma:	English
Publicado em:	Boston, Mass. Harvard Business School Press c1995.
Assuntos:	Customer services > Management. Employees > Training of. Incentives in industry.