Winning the service game

Bibliographische Detailangaben
1. Verfasser:	Schneider, Benjamin 1938-
Weitere Verfasser:	Bowen, David Earl
Format:	Buch
Sprache:	English
Veröffentlicht:	Boston, Mass. Harvard Business School Press c1995.
Schlagworte:	Customer services > Management. Employees > Training of. Incentives in industry.