Dyfyniad APA

Schneider, B., & Bowen, D. E. (1995). Winning the service game. Harvard Business School Press.

Dyfyniad Arddull Chicago

Schneider, Benjamin, and David Earl Bowen. Winning the Service Game. Boston, Mass: Harvard Business School Press, 1995.

Dyfyniad MLA

Schneider, Benjamin, and David Earl Bowen. Winning the Service Game. Harvard Business School Press, 1995.

Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.