Schneider, B., & Bowen, D. E. (1995). Winning the service game. Harvard Business School Press.
Chicago Style (17th ed.) CitationSchneider, Benjamin, and David Earl Bowen. Winning the Service Game. Boston, Mass: Harvard Business School Press, 1995.
MLA citiranjeSchneider, Benjamin, and David Earl Bowen. Winning the Service Game. Harvard Business School Press, 1995.
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