Customer-focused quality what to do on Monday morning

Bibliographische Detailangaben
1. Verfasser:	Hinton, Tom
Weitere Verfasser:	Schaeffer, Wini
Format:	Buch
Sprache:	English
Veröffentlicht:	Englewood Cliffs, N.J. Prentice Hall c1994.
Schlagworte:	Customer services > Quality control. Consumer satisfaction. Total quality management.