Customer-focused quality what to do on Monday morning

Bibliografske podrobnosti
Glavni avtor:	Hinton, Tom
Drugi avtorji:	Schaeffer, Wini
Format:	Knjiga
Jezik:	English
Izdano:	Englewood Cliffs, N.J. Prentice Hall c1994.
Teme:	Customer services > Quality control. Consumer satisfaction. Total quality management.