Customer-focused quality what to do on Monday morning

Dades bibliogràfiques
Autor principal:	Hinton, Tom
Altres autors:	Schaeffer, Wini
Format:	Llibre
Idioma:	English
Publicat:	Englewood Cliffs, N.J. Prentice Hall c1994.
Matèries:	Customer services > Quality control. Consumer satisfaction. Total quality management.