Customer-focused quality what to do on Monday morning

Xehetasun bibliografikoak
Egile nagusia:	Hinton, Tom
Beste egile batzuk:	Schaeffer, Wini
Formatua:	Liburua
Hizkuntza:	English
Argitaratua:	Englewood Cliffs, N.J. Prentice Hall c1994.
Gaiak:	Customer services > Quality control. Consumer satisfaction. Total quality management.