APA aipamena

Hinton, T., & Schaeffer, W. (1994). Customer-focused quality: What to do on Monday morning. Prentice Hall.

Chicago Style aipamena

Hinton, Tom, and Wini Schaeffer. Customer-focused Quality: What to Do on Monday Morning. Englewood Cliffs, N.J: Prentice Hall, 1994.

MLA aipamena

Hinton, Tom, and Wini Schaeffer. Customer-focused Quality: What to Do on Monday Morning. Prentice Hall, 1994.