Measuring customer satisfaction survey design, use, and statistical analysis methods

Measuring customer satisfaction survey design, use, and statistical analysis methods

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Bibliografski detalji
Glavni autor: Hayes, Bob E. 1963-
Format: Knjiga
Jezik:English
Izdano: Milwaukee, Wis. ASQC Quality Press c1998.
Izdanje:2nd ed.
Teme:
Consumer satisfaction > Statistical methods.
Questionnaires.