Measuring customer satisfaction survey design, use, and statistical analysis methods

Measuring customer satisfaction survey design, use, and statistical analysis methods

Show all versions (2)
Detalles Bibliográficos
Autor Principal: Hayes, Bob E. 1963-
Formato: Libro
Idioma:English
Publicado: Milwaukee, Wis. ASQC Quality Press c1998.
Edición:2nd ed.
Subjects:
Consumer satisfaction > Statistical methods.
Questionnaires.