Measuring customer satisfaction survey design, use, and statistical analysis methods

Measuring customer satisfaction survey design, use, and statistical analysis methods

Alle Versionen (2)
Bibliographische Detailangaben
1. Verfasser: Hayes, Bob E. 1963-
Format: Buch
Sprache:English
Veröffentlicht: Milwaukee, Wis. ASQC Quality Press c1998.
Ausgabe:2nd ed.
Schlagworte:
Consumer satisfaction > Statistical methods.
Questionnaires.