Measuring customer satisfaction survey design, use, and statistical analysis methods

Measuring customer satisfaction survey design, use, and statistical analysis methods

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Bibliografiska uppgifter
Huvudupphovsman: Hayes, Bob E. 1963-
Materialtyp: Bok
Språk:English
Publicerad: Milwaukee, Wis. ASQC Quality Press c1998.
Upplaga:2nd ed.
Ämnen:
Consumer satisfaction > Statistical methods.
Questionnaires.