The loyalty effect the hidden force behind growth, profits, and lasting value

The loyalty effect the hidden force behind growth, profits, and lasting value

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Bibliografiske detaljer
Hovedforfatter: Reichheld, Frederick F
Andre forfattere: Teal, Thomas, 1937-
Format: Bog
Sprog:English
Udgivet: Boston, Mass. Harvard Business School Press c1996.
Fag:
Customer relations.
Consumer satisfaction.
Job satisfaction.
Labor productivity.
Loyalty.