Orand, B. (2013). Foundations of IT service management: With ITIL 2011 (Second Edition.). ITILyaBrady.
Citazione stile Chigago Style (17a edizione)Orand, Brady. Foundations of IT Service Management: With ITIL 2011. Second Edition. [California]: ITILyaBrady, 2013.
Citatione MLA (9a ed.)Orand, Brady. Foundations of IT Service Management: With ITIL 2011. Second Edition. ITILyaBrady, 2013.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.