A descriptive study on the emotion work among call center agents in Iloilo City.
This study focused on the nature of call center agents in Iloilo City. It described the different techniques and procedures employed by agents when interacting with clients such as surface and deep acting, cognitive, and bodily techniques. Ervin Goffman?s theory on Impression Management and Arlie Ho...
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| Format: | Thesis |
| Language: | English |
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2016.
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