Chang, R. Y., & Kelly, P. K. (1994). Satisfying internal customers first: A practical guide to improving internal and external customer satisfaction. Richard Chang Associates.
Chicago Style (17th ed.) CitationChang, Richard Y., and P. Keith Kelly. Satisfying Internal Customers First: A Practical Guide to Improving Internal and External Customer Satisfaction. Irvine, CA: Richard Chang Associates, 1994.
MLA (9th ed.) CitationChang, Richard Y., and P. Keith Kelly. Satisfying Internal Customers First: A Practical Guide to Improving Internal and External Customer Satisfaction. Richard Chang Associates, 1994.
Warning: These citations may not always be 100% accurate.