APA引文

Chang, R. Y., & Kelly, P. K. (1994). Satisfying internal customers first: A practical guide to improving internal and external customer satisfaction. Richard Chang Associates.

Chicago Style (17th ed.) Citation

Chang, Richard Y., and P. Keith Kelly. Satisfying Internal Customers First: A Practical Guide to Improving Internal and External Customer Satisfaction. Irvine, CA: Richard Chang Associates, 1994.

MLA引文

Chang, Richard Y., and P. Keith Kelly. Satisfying Internal Customers First: A Practical Guide to Improving Internal and External Customer Satisfaction. Richard Chang Associates, 1994.