Services marketing integrating customer focus across the firm

Services marketing integrating customer focus across the firm

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Bibliografiska uppgifter
Huvudupphovsman: Zeithaml, Valarie A.
Övriga upphovsmän: Bitner, Mary Jo, Gremler, Dwayne D.
Materialtyp: Bok
Språk:English
Publicerad: Boston McGraw-Hill Irwin c2009.
Upplaga:5th ed.
Ämnen:
Service industries > Marketing.
Customer services.
Marketing.
Länkar:Contributor biographical information
Publisher description
Table of contents only