Managing services using technology to create value

Managing services using technology to create value

Alle Versionen (2)
Bibliographische Detailangaben
1. Verfasser: Davis, Mark M. 1944-
Weitere Verfasser: Heineke, Janelle N.
Format: Buch
Sprache:English
Veröffentlicht: Boston McGraw-Hill c2003.
Schlagworte:
Service industries > Technological innovations > Management.
Value analysis (Cost control).
Customer relations > Management.