Emotional labor of employees in selected fast food restaurants in Metro Manila

This study examined the emotional labor (EL) of fast food employees in Metro Manila, Philippines, in connection with their performance of emotional labor-related behaviors (ELRBs) required by their roles. It also explored the factors influencing the employees’ EL and its impact on their well-being a...

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Detalles Bibliográficos

Autor principal:	Medino, Jennifer B. (Autor)
Otros Autores:	Guevarra, Shirley V. (adviser.)
Formato:	Tesis
Lenguaje:	English
Materias:	Fast food restaurants. Service industries workers. Job stress > Physiological aspects. Cognitive dissonance. Job stress. Emotional labor. Frontliner. Person-job fit.
Acceso en línea:	Available for University of the Philippines Diliman via Digital Archives. Click here to access