Emotional labor of employees in selected fast food restaurants in Metro Manila

This study examined the emotional labor (EL) of fast food employees in Metro Manila, Philippines, in connection with their performance of emotional labor-related behaviors (ELRBs) required by their roles. It also explored the factors influencing the employees’ EL and its impact on their well-being a...

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Bibliographic Details

Main Author:	Medino, Jennifer B. (Author)
Other Authors:	Guevarra, Shirley V. (adviser.)
Format:	Thesis
Language:	English
Subjects:	Fast food restaurants. Service industries workers. Job stress > Physiological aspects. Cognitive dissonance. Job stress. Emotional labor. Frontliner. Person-job fit.
Online Access:	Available for University of the Philippines Diliman via Digital Archives. Click here to access