Service management theory and practice

Service management theory and practice

"This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with...

Full description

Bibliographic Details
Main Authors: Bryson, John R. (Author), Sundbo, Jon (Author), Fuglsang, Lars (Author), Daniels, Peter (Author)
Resource Type: Book
Language:English
Published: Cham, Switzerland Palgrave Macmillan [2020]
Subjects:
Service industries > Management.

Technology Management Center (UP Diliman)

Accession # Call # Volume/Part# Copy # Collection Circulation Type Circulation Status
TMC-1847 HD 9980.5 / B79 2020 Regular Circulation On-Shelf