The effects of service quality on customer satisfaction and loyalty of online food delivery services using a Modified SERVQUAL Scale a case study of Tacloban City

This study analyzed the influence of service quality on the customer satisfaction and loyalty of online food delivery platforms operating in Tacloban City. The OFD-SERV scale (Cheng et al., 2021) was used to examine the similarities and differences between the expectations and perceptions of custome...

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Những tác giả chính:	Tajo, Deniel Jeffrey I. (Tác giả), Turija, Maebyl U. (Tác giả), Yaokasin, Jym Joshner Y. (Tác giả)
Tác giả khác:	Dacuyan, Flordeliz B. (adviser.)
Định dạng:	Luận văn
Ngôn ngữ:	Tiếng Anh
Những chủ đề:	Online food delivery services > Tacloban City.