The effects of service quality on customer satisfaction and loyalty of online food delivery services using a Modified SERVQUAL Scale a case study of Tacloban City

The effects of service quality on customer satisfaction and loyalty of online food delivery services using a Modified SERVQUAL Scale a case study of Tacloban City

This study analyzed the influence of service quality on the customer satisfaction and loyalty of online food delivery platforms operating in Tacloban City. The OFD-SERV scale (Cheng et al., 2021) was used to examine the similarities and differences between the expectations and perceptions of custome...

詳細記述

書誌詳細
主要な著者: Tajo, Deniel Jeffrey I. (著者), Turija, Maebyl U. (著者), Yaokasin, Jym Joshner Y. (著者)
その他の著者: Dacuyan, Flordeliz B. (adviser.)
フォーマット: 学位論文
言語:English
主題:
Online food delivery services > Philippines > Tacloban City.