Call centers and the modern individual

Call centers and the modern individual

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This ethnographic study explored how working as a call center agent influenced the identity, shaped communicative styles, and affected the work ethics of an individual. The call center phenomenon was taken as a consequence of modernity in which individuals are subject to respond. Qualitative methods...

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Hlavní autor: Dagohoy, Princess Diane H. (Autor)
Médium: Analytics
Jazyk:English
Vydáno: 2007.
Témata:
Call centers.
On-line přístup:https://forms.gle/KZjBv7aRtY6jiL5E9