Deconstructing emotional labor
"The study examines emotional labor in the Philippines call center industry. Surveys were administered to 507 Filipino call center agents to test the relationship of the two facets of emotional and contextual dissonance, it was hypothesized that the mechanisms underlying the two facets of emoti...
| প্রকাশিত: | Philippine Journal of Psychology Vol. 45, no. 1 (June 2011), p. 76-89. |
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| প্রধান লেখক: | |
| বিন্যাস: | Analytics |
| ভাষা: | English |
| প্রকাশিত: |
Quezon City
Psychological Association of the Philippines
2011.
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| বিষয়গুলি: |