Cita APA (7th ed.)

Gentle, M. (2002). The CRM project management handbook: Building realistic expectations and managing risk. Kogan Page.

Cita Chicago (17th ed.)

Gentle, Michael. The CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. London: Kogan Page, 2002.

Cita MLA (9th ed.)

Gentle, Michael. The CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. Kogan Page, 2002.