The quality library a guide to staff-driven improvement, better efficiency, and happier customers

The quality library a guide to staff-driven improvement, better efficiency, and happier customers

Библиографические подробности
Главные авторы: Laughlin, Sara 1949- (Автор), Wilson, Ray W. (Автор)
Формат: ‌
Язык:English
Опубликовано: New Delhi Indiana Pub. House 2009.
Редактирование:1st Indiana ed.
Предметы:
Library administration > United States.
Total quality management > United States.
Library planning > United States.
Customer services > United States.