The quality library a guide to staff-driven improvement, better efficiency, and happier customers

Detalhes bibliográficos
Main Authors:	Laughlin, Sara 1949- (Author), Wilson, Ray W. (Author)
Formato:	Livro
Idioma:	English
Publicado em:	New Delhi Indiana Pub. House 2009.
Edição:	1st Indiana ed.
Assuntos:	Library administration > United States. Total quality management > United States. Library planning > United States. Customer services > United States.