The quality library a guide to staff-driven improvement, better efficiency, and happier customers

The quality library a guide to staff-driven improvement, better efficiency, and happier customers

Bibliographische Detailangaben
Hauptverfasser: Laughlin, Sara 1949- (VerfasserIn), Wilson, Ray W. (VerfasserIn)
Format: Buch
Sprache:English
Veröffentlicht: New Delhi Indiana Pub. House 2009.
Ausgabe:1st Indiana ed.
Schlagworte:
Library administration > United States.
Total quality management > United States.
Library planning > United States.
Customer services > United States.