The quality library a guide to staff-driven improvement, better efficiency, and happier customers

The quality library a guide to staff-driven improvement, better efficiency, and happier customers

Dades bibliogràfiques
Autors principals: Laughlin, Sara 1949- (Autor), Wilson, Ray W. (Autor)
Format: Llibre
Idioma:English
Publicat: New Delhi Indiana Pub. House 2009.
Edició:1st Indiana ed.
Matèries:
Library administration > United States.
Total quality management > United States.
Library planning > United States.
Customer services > United States.