The quality library a guide to staff-driven improvement, better efficiency, and happier customers

Bibliografski detalji
Glavni autori:	Laughlin, Sara 1949- (Autor), Wilson, Ray W. (Autor)
Format:	Knjiga
Jezik:	engleski
Izdano:	New Delhi Indiana Pub. House 2009.
Izdanje:	1st Indiana ed.
Teme:	Library administration > United States. Total quality management > United States. Library planning > United States. Customer services > United States.