The quality library a guide to staff-driven improvement, better efficiency, and happier customers

The quality library a guide to staff-driven improvement, better efficiency, and happier customers

Détails bibliographiques
Auteurs principaux: Laughlin, Sara 1949- (Auteur), Wilson, Ray W. (Auteur)
Format: Livre
Langue:English
Publié: New Delhi Indiana Pub. House 2009.
Édition:1st Indiana ed.
Sujets:
Library administration > United States.
Total quality management > United States.
Library planning > United States.
Customer services > United States.