Laughlin, S., & Wilson, R. W. (2009). The quality library: A guide to staff-driven improvement, better efficiency, and happier customers (1st Indiana ed.). Indiana Pub. House.
Chicago-Zitierstil (17. Ausg.)Laughlin, Sara, und Ray W. Wilson. The Quality Library: A Guide to Staff-driven Improvement, Better Efficiency, and Happier Customers. 1st Indiana ed. New Delhi: Indiana Pub. House, 2009.
MLA-Zitierstil (9. Ausg.)Laughlin, Sara, und Ray W. Wilson. The Quality Library: A Guide to Staff-driven Improvement, Better Efficiency, and Happier Customers. 1st Indiana ed. Indiana Pub. House, 2009.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.