Laughlin, S., & Wilson, R. W. (2009). The quality library: A guide to staff-driven improvement, better efficiency, and happier customers (1st Indiana ed.). Indiana Pub. House.
শিকাগো স্টাইল (17 তম সংস্করণ) উদ্ধৃতিLaughlin, Sara, এবং Ray W. Wilson. The Quality Library: A Guide to Staff-driven Improvement, Better Efficiency, and Happier Customers. 1st Indiana ed. New Delhi: Indiana Pub. House, 2009.
M.L.A (9 ম সংস্করণ) উদ্ধৃতিLaughlin, Sara, এবং Ray W. Wilson. The Quality Library: A Guide to Staff-driven Improvement, Better Efficiency, and Happier Customers. 1st Indiana ed. Indiana Pub. House, 2009.
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