Laughlin, S., & Wilson, R. W. (2009). The quality library: A guide to staff-driven improvement, better efficiency, and happier customers (1st Indiana ed.). Indiana Pub. House.
Chicago Style (17th ed.) CitationLaughlin, Sara, and Ray W. Wilson. The Quality Library: A Guide to Staff-driven Improvement, Better Efficiency, and Happier Customers. 1st Indiana ed. New Delhi: Indiana Pub. House, 2009.
MLA (9th ed.) CitationLaughlin, Sara, and Ray W. Wilson. The Quality Library: A Guide to Staff-driven Improvement, Better Efficiency, and Happier Customers. 1st Indiana ed. Indiana Pub. House, 2009.
Warning: These citations may not always be 100% accurate.