Hill, N., & Alexander, J. (2006). Handbook of customer satisfaction and loyalty measurement (Third edition.). Gower Publishing Limited.
芝加哥风格引文Hill, Nigel, 与 Jim Alexander. Handbook of Customer Satisfaction and Loyalty Measurement. Third edition. Aldershot, Hampshire, England: Gower Publishing Limited, 2006.
MLA引文Hill, Nigel, 与 Jim Alexander. Handbook of Customer Satisfaction and Loyalty Measurement. Third edition. Gower Publishing Limited, 2006.
警告：这些引文格式不一定是100％准确.