Cita APA (7a ed.)

Hill, N., & Alexander, J. (2006). Handbook of customer satisfaction and loyalty measurement (Third edition.). Gower Publishing Limited.

Cita Chicago Style (17a ed.)

Hill, Nigel, y Jim Alexander. Handbook of Customer Satisfaction and Loyalty Measurement. Third edition. Aldershot, Hampshire, England: Gower Publishing Limited, 2006.

Cita MLA (9a ed.)

Hill, Nigel, y Jim Alexander. Handbook of Customer Satisfaction and Loyalty Measurement. Third edition. Gower Publishing Limited, 2006.