Besterfield, D. H., Besterfield-Michna, C., Besterfield, G. H., & Besterfield-Sacre, M. (2003). Total quality management (Third edition.). Prentice Hall.
Chicago-viite (17. p.)Besterfield, Dale H., Carol Besterfield-Michna, Glen H. Besterfield, ja Mary Besterfield-Sacre. Total Quality Management. Third edition. Upper Saddle River, New Jersey: Prentice Hall, 2003.
MLA-viite (9. p.)Besterfield, Dale H., et al. Total Quality Management. Third edition. Prentice Hall, 2003.
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