APA (7th ed.) Citation

Besterfield, D. H., Besterfield-Michna, C., Besterfield, G. H., & Besterfield-Sacre, M. (2003). Total quality management (Third edition.). Prentice Hall.

Chicago Style (17th ed.) Citation

Besterfield, Dale H., Carol Besterfield-Michna, Glen H. Besterfield, and Mary Besterfield-Sacre. Total Quality Management. Third edition. Upper Saddle River, New Jersey: Prentice Hall, 2003.

MLA (9th ed.) Citation

Besterfield, Dale H., et al. Total Quality Management. Third edition. Prentice Hall, 2003.